Support

How can we help?

Quick answers below. Still stuck? Write to us and a person will reply, usually within a day.

Questions, problems or ideas

Common questions

How do I unlock Pro?: After you buy, your license key arrives by email. Open FileSnatch in Chrome, click PRO at the top of the panel, paste the key and click Activate.
I lost my license key: Enter the email you paid with and we'll send your key to it.
How many computers can I use Pro on?: Up to 3 Chrome profiles or computers at a time. To move Pro, click Deactivate in the Pro card on the old one, then activate on the new one.
Where do my files go?: Into your Downloads folder, in a FileSnatch folder sorted by site. You can change the folder in Settings, and open any file from the panel's Downloads tab.
A video or file isn't found: Play the video for a moment, or scroll the page so it loads, then look again: FileSnatch catches what the page loads. If it still doesn't show, email us the page's address.
Does it work on YouTube?: No. The Chrome Web Store doesn't allow extensions that download from YouTube. Protected services like Netflix and Spotify aren't supported either.
How do I use Telegram?: In the panel's Settings, click Log in and scan the QR code with Telegram on your phone. Then open a chat or channel at web.telegram.org, or paste its t.me link into the panel, and its files appear. Your login stays in your browser.
Can I get a refund?: Pro sales are final; see our terms. Try the free version first, and if something isn't working, write to us and we'll do our best to fix it.